22bb Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 22bb collects, uses, stores, and discloses personal information obtained from players who access or use the 22bb platform at 22bb.lat. By registering an account or using any part of the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms and Conditions, which govern your use of the platform more broadly.

22bb is committed to handling your personal information with care, transparency, and respect. We collect only the data necessary to deliver our services, comply with legal obligations, and keep your account secure. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this Policy without your explicit consent.

1. Information We Collect

22bb collects personal information in two primary ways: information you provide to us directly during registration and use of the platform, and information we collect automatically when you access the platform. The categories below describe this in detail.

Information You Provide Directly

• ▸Registration data: your full name, Bangladeshi mobile phone number, date of birth, and a self-selected username and password. This information is required to open and maintain a player account.
• ▸Identity verification documents (KYC): government-issued photo identification (such as a National ID card or passport) and, where required, proof of address. These documents are collected when 22bb is required to verify your identity before processing a withdrawal or investigating a disputed transaction.
• ▸Payment information: your mobile financial service account details (bKash, Nagad, Rocket, or Upay account number) as provided during deposit and withdrawal transactions. 22bb does not store full card numbers or banking credentials.
• ▸Support communications: the content of messages, emails, or live chat transcripts you send to 22bb customer support. These are retained to enable quality review and to resolve disputes.

Information Collected Automatically

• ▸Device and technical data: your IP address, device type, operating system, browser type and version, screen resolution, and mobile network carrier. This data is collected each time you access the platform and is used for fraud detection, security monitoring, and service optimisation.
• ▸Usage and behavioural data: pages visited, games played, session duration, bet amounts placed and outcomes, and navigation patterns within the platform. This data is used to improve user experience, personalise game recommendations, and detect unusual account activity.
• ▸Cookie data: session identifiers, authentication tokens, and analytics identifiers. See the Cookies section of this Policy for full details.

2. How We Use Your Information

22bb uses the personal information it collects for the following purposes. We process your data only where we have a lawful basis to do so — which may be your consent, our legitimate business interests, or a legal obligation to which 22bb is subject.

• ▸Account creation and management: to register your account, authenticate your identity on login, maintain your account settings and preferences, and process account closure requests.
• ▸Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to credit game winnings to your account balance; and to maintain a full transaction history for your account.
• ▸Compliance and legal obligations: to conduct age verification and KYC checks as required under anti-money-laundering obligations; to respond to regulatory enquiries; and to preserve records as required by applicable law.
• ▸Fraud prevention and security: to monitor account activity for signs of fraudulent behaviour, unauthorised access, multi-accounting, bonus abuse, or money laundering; to investigate and action suspicious activity; and to protect the integrity of the platform and the interests of all players.
• ▸Customer support: to respond to your enquiries, resolve complaints, investigate disputed transactions, and deliver the service level expected by 22bb's player community.
• ▸Service improvement: to analyse platform usage patterns, identify technical issues, improve game performance, and develop new features. Analysis is conducted on aggregated, anonymised data wherever possible.

3. Sharing Your Information

22bb does not sell, rent, or trade your personal data. We share personal information with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• ▸Game providers: 22bb shares the minimum necessary session and account identifiers with third-party game providers (such as Evolution Gaming, Pragmatic Play, PG Soft, Jili, and Ezugi) to enable you to launch and play their games on the 22bb platform. These providers are contractually bound to use your data only for the purpose of game delivery.
• ▸Payment processors: your mobile financial service account number and transaction details are shared with bKash, Nagad, Rocket, or Upay solely to process the deposit or withdrawal you have initiated. These providers operate under their own privacy frameworks and are not permitted to use your data for any purpose other than processing your transaction.
• ▸Legal and regulatory authorities: where 22bb is required by applicable law, court order, or regulatory direction to disclose personal information, we will comply with that requirement. We will, where legally permitted, notify you of such a disclosure.
• ▸Fraud prevention and security services: we may share limited data with third-party fraud detection services, identity verification providers, and cybersecurity partners where necessary to protect the platform and its players from fraudulent activity.

In all cases where 22bb shares data with third parties, we require those parties to implement appropriate data security measures and to handle your information in accordance with applicable law. We do not permit third-party service providers to use your data for their own marketing or commercial purposes.

4. Payment Data and Security

All financial data transmitted between your device and the 22bb platform is encrypted using SSL (Secure Sockets Layer) technology. This means that your payment account numbers, transaction amounts, and session credentials cannot be read in transit by unauthorised parties. 22bb does not store your full mobile wallet credentials on its servers — only a tokenised reference sufficient to process your withdrawal to your previously verified account.

22bb uses industry-standard security practices including server-side encryption for stored personal data, access control restrictions limiting staff access to player records on a need-to-know basis, regular security audits, and two-factor authentication for staff administrative access. While no online platform can guarantee absolute security, 22bb maintains a level of protection consistent with the sensitivity of the data it holds.

5. Cookies and Tracking Technologies

22bb uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how the platform is used. Cookies are small text files placed on your device when you visit 22bb. We use three categories of cookies only.

• ▸Essential cookies: required for core platform functions including login session maintenance, security token validation, and payment session continuity. These cookies cannot be disabled without rendering the platform inoperable.
• ▸Analytics cookies: used to measure aggregate platform usage, identify pages with high error rates, and improve overall performance. Analytics data is anonymised and does not identify individual players.
• ▸Preference cookies: used to remember your language preference and display settings between sessions, so you do not need to re-configure the platform on each visit.

22bb does not use third-party advertising cookies or cross-site tracking technologies. You may configure your browser to block or delete cookies; however, blocking essential cookies will prevent you from logging into your account or completing transactions on the platform.

6. Data Retention

22bb retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. The standard retention periods applied by 22bb are as follows: account registration data and KYC documents are retained for a minimum of 5 years following account closure; transaction records are retained for a minimum of 5 years following the date of the transaction; support communications are retained for 2 years from the date of the last message in the relevant conversation.

Where personal data is no longer required for any lawful purpose, 22bb will securely delete or anonymise it. If you close your account and request deletion of your data, we will action that request to the extent permitted by our legal retention obligations. Where a deletion request cannot be fully honoured due to a legal hold, we will inform you of the specific data categories that must be retained and the reason for the retention.

7. Your Rights

As a player registered on the 22bb platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact 22bb support at [email protected]. We will respond to all valid requests within a reasonable time and at no charge to you.

• ▸Right of access: you may request a copy of the personal data that 22bb holds about you. We will provide this in a commonly used electronic format within a reasonable period.
• ▸Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Where the inaccuracy relates to your registered mobile number or name, additional verification may be required.
• ▸Right of erasure: you may request deletion of your personal data. We will action such requests to the maximum extent permitted by our legal retention obligations. Data subject to a mandatory retention period under anti-money-laundering law cannot be deleted until that period expires.
• ▸Right to object to processing: you may object to 22bb's processing of your data where it is based on legitimate interests. We will review the objection and cease processing unless we have compelling legitimate grounds that override your interests.
• ▸Right to withdraw consent: where 22bb processes your data based on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

22bb will handle all data rights requests fairly, transparently, and without undue delay. Where a request cannot be fulfilled in full, we will explain the reason clearly and indicate what partial action, if any, can be taken.

8. Children's Privacy and the 21+ Rule

The 22bb platform is strictly intended for adults aged 21 and above. 22bb does not knowingly collect personal information from any person under the age of 21. If at any point during account registration or KYC verification we determine or have reasonable grounds to suspect that a player is under 21 years of age, the account will be immediately suspended, all pending withdrawals will be halted, and the matter will be reviewed in accordance with our Terms and Conditions.

9. Changes to This Privacy Policy

22bb may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where a change is material — for example, where we begin processing a new category of personal data or share data with a new category of third party — we will provide advance notice by posting an alert on the platform or by contacting you via your registered mobile number or email address.

The date at the top of this Policy indicates when it was last updated. The most current version of this Policy is always the version published on this page. By continuing to use the 22bb platform after any update, you confirm your acceptance of the revised Policy. If you do not accept the revised Policy, please stop using the platform and contact support to close your account.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the 22bb support team. We handle all privacy-related enquiries with priority and will respond within a reasonable timeframe. Support is available 24 hours a day, 7 days a week, in the Bangladesh Standard Time zone (UTC+6).